terms + conditions

Trumps Alto Ego Gift Vouchers
Terms & Conditions

Arrivals

We suggest that you arrive 15 minutes prior to your appointment. This will allow time for you to complete the relevant treatment information and relax prior to your treatment. Late arrivals will mean your treatment time will be customised.

 

Our Commitment

Trumps Alto Ego is dedicated to giving you an enjoyable experience. We use Hair and Beauty products which help us deliver an amazing over-all experience.

 

Cancellation Policy

The treatments you select are reserved especially for you. To provide you with our best service we require credit card confirmation for treatments over 2 hours. We understand sometimes you need to cancel or reschedule, cancellations and/or rescheduling of appointments require 24 hour notice. If notice is not given a cancellation fee of 50% will apply.

 

Sunday Rates.

We charge a 20% surcharge on sundays. We also require a deposit or credit card details to reserve the booking.

 

Payment Options

Trumps Alto Ego accepts eftpos visa and mastercard.

Trumps Alto Ego reserves the right to amend, modify or cancel pricing, treatments and policies at any time without notice.

 

Parking

Parking is locted on Harrington Street as well as parking bays near by.

 

Attire

For our body treatments and wet treatments we will provide disposable underwear for men and women

 

Safety

We use only sanitised equipment for all services and treatments.

Whilst we endeavor to care for your belongings we take no responsibility for loss or damage.

 

Timing

The timing of treatments is approximate and may be modified in accordance to changes in the treatment.

We welcome your suggestions and comments for improvement.

The gift voucher is partially redeemable. Within the validity period it can be used to make any number of separate bookings up to the value of the voucher, or above the value in which case the recipient needs to make up the difference.

Additional values cannot be added to an existing voucher; however, additional vouchers can be purchased.

Gift vouchers are valid for a period of 12 months from the date of issue. Vouchers must be redeemed in full within the validity period; any time after the valid date there will be a 5% yearly rise with our price rise 1st of August.

Vouchers are to be treated like cash; defaced, mutilated, altered, lost or stolen vouchers will not be replaced, refunded or redeemed.

Vouchers may be purchased for any amount.

Not redeemable for cash. Must be redeemed before expiry date shown on voucher or may not be redeemed after expiry date. Not valid with the purchase of products

The voucher expires 12 months from the date of issue and it is up to you to use the full value before expiry date. Cash will not be given for any unused balance. Unused balance on expiry of the voucher will not be refunded or credited. If purchase exceeds available voucher balance, you must make up difference with another payment method. You are liable for all transactions on your voucher except to extent to which there has been fraud or negligence by us or any of our employees.

We reserve the right to change any terms contained in the Terms of Use at any time. Changes to Terms of Use will be available on the website. Bookings must be made in advance and are subject to availability.

The voucher number must be mentioned while making a booking. Bookings must be made directly through Trumps Alto Ego, For the voucher to be valid it must be presented upon arrival.

All deliveries are subject to approval of online payment. Orders for gift vouchers placed on business days between the hours of 9am - 5pm (Australian EST) are generally processed immediately. Purchases made outside these hours, on weekends or public holidays (except Christmas Day) may take up to 12 hours to process. 

Trumps Alto Ego will not be responsible for late delivery due to postal delays or incorrect delivery or payment information submitted by the purchaser.

Trumps Alto Ego does not accept Jump on it, cudo, love it up or any coupon site vouchers on weekends.

Trumps Alto Ego does not accept any responsibility for lost or stolen vouchers.

Thank you from the Trumps Team.